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  • SALE -

    3 ITEMS = EXTRA 10% OFF!

    SAVE NOW

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    SALE

     

     
    3 sale items = Extra 10% off*

    *Offer valid on a selection of products marked with " Sale". Offer cannot be used in conjunction with any other offers. Other exclusions may apply.
  • BACK TO SCHOOL :

    20 % OFF YOUR ORDER

    SAVE NOW

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    LEARN MORE*
     

    BACK TO SCHOOL

     

     
    Get 20% off your order *

    * Offer valid until 09/20/2020 for the purchase of a backpack, bag or handbag from selected products marked "Back to School" and within the limit of 3 articles maximum. Offer automatically applied to cart. Offer not valid on Swim, Surf, Snow products, technical accessories, luggage, external brands and on products already on sale. Offer cannot be combined with other current promotions. Other exclusions may apply..
  • FREE DELIVERY -

    ON ALL ORDERS FROM 59€ - MORE INFO

  • COVID-19 :

    OUR SITE IS STILL OPEN FOR BUSINESS - FIND OUT MORE ABOUT OUR POLICIES

  • RETURNS -

    EXTENDED RETURN PERIOD -

    FIND OUT MORE
Home > > Customer Service

As the situation improves, our stores are able to reopen.

Your safety and that of our teams remains our number one priority. It is for this reason that we have taken additional measures, in accordance with local health recommendations, to guarantee your peace and security during your visits to our stores. Thank you for your support in setting up and respecting these instructions, in order to make your visit as pleasant as possible in these unique time. You can, of course, always find us on our site www.roxy.pt, as well as on our social networks.

Take care of yourself and your loved ones.

 

 

FIND OUT MORE ABOUT OUR POLICIES

 

 

#ROXYTOGETHER

IN-STORE RETURNS

With the reopening of our stores you can now return items to the store. The return period is extended to 30 days from 18th May.

ONLINE RETURNS

The return period is extended to 45 days for all purchases made online to allow you to complete the process with confidence.

DELIVERIES

In addition, our transport partners are currently adapting their services to guarantee the safety of our employees and customers.

COLLECT YOUR PURCHASES IN STORE

Starting from 18th May, you can collect your pending packages in our stores. In addition, store delivery is available again.

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          Customer Service

          An adviser is available to help you. You can also place your order by phone, where we can advise you on the cut or size of your product.

          Monday to Friday 8am – 12pm / 1pm – 4pm*


          *Excluding French bank holidays

          FAQ

          This section allows you to get an immediate answer to our most frequently asked questions.