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  • FLASH SALE :

    EXTRA 20% OFF ALL SALE -

    LEARN MORE

    FLASH SALE

     

    *Extra 20% off all Sale.

    Exclusive online offer valid across all sale products marked with "Flash Sale" until Sunday 05/07/2020 midnight. Discount already applied on displayed prices.
  • SALE -

    3 ITEMS = EXTRA 10% OFF!

     & 

    4 ITEMS = EXTRA 20% OFF! -

    SAVE NOW

     -

    LEARN MORE*
     

    SALE

     

     
    3 sale items = Extra 10% off*
    4 sale items = Extra 20% off*


    *Offer valid on a selection of products marked with " Sale". Offer cannot be used in conjunction with any other offers. Other exclusions may apply.
  • COVID-19 :

    OUR SITE IS STILL OPEN FOR BUSINESS - FIND OUT MORE ABOUT OUR POLICIES

  • RETURNS -

    EXTENDED RETURN PERIOD -

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Home > > Customer Service

CONTACT US

 

Need advice about a product ? Help completing your order or you just have a question about our brands or our stores ?

Contact us

 

Our customer service is currently very busy and is doing its best to respond to you as quickly as possible. In order to help our team deal efficiently with your request, we advise you to not send us multiple messages. Thank you for your understanding and patience during this period.

 

*BY TELEPHONE :

Our friendly advisers are on hand and will be happy to help and answer your questions.

You can also place your order by phone

Call us:

+351 308 807 703 (Local rates apply)

 

Hours: (French local time)

Monday to Thursday 8am – 12pm / 1pm – 3pm*
Friday 9am – 2pm*

 

Please note that Customer Service will be closed on the following public holidays:
• January 1st
• Easter Monday (April, 6th 2015)
• May 1st
• May 8th
• Ascension Day (May, 14th 2015)
• July 14th
• August 15th
• November 1st
• November 11th
• December 25th

 

 

*BY EMAIL :

The easiest way to contact us is via our form. We’ll get back to you within 24 hours*

(on working days, Monday to Friday)

Contact us by email

 

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          Customer Service

          An adviser is available to help you. You can also place your order by phone, where we can advise you on the cut or size of your product.

          Monday to Thursday 8am – 12pm / 1pm – 3pm*
          Friday 9am – 2pm*


          *Excluding French bank holidays

          FAQ

          This section allows you to get an immediate answer to our most frequently asked questions.